General aspects

• SPA Hours (Daytime)Tuesday to Saturday, 9:00 a.m. to 7:00 p.m. Monday: SPA closed for maintenance; reception open from 9:00 a.m. to 6:00 p.m. Sundays and Holidays CLOSED.
• Horarios Maressenza Night SPA (estadías): check in desde las 15:00 y check out hasta las 12:00 hrs. Circuito de aguas en horario exclusivo para huéspedes de martes a sábado de 19:00 a 22:00 hrs (19:00 a 21:45 en horario de invierno). Días de apertura al público de martes a sábado. Días domingo sólo abierto para realizar check out.
• The service, or gift card valid for the purchased service, It is valid for 60 days to be reserved desde la fecha en que se realizó la compra. Una vez vencida, reactivar la vigencia por 30 días adicionales tiene un recargo del 20% del valor total del servicio (válido para vencimientos menores a 90 días). No realizamos devoluciones de dinero por retracto.
• Smoking is not allowed inside our facilities.
• The costs arising from any damage or deterioration to our facilities that is attributable to a customer will be the sole responsibility of said person, who must assume the corresponding costs for their repair.
• Access to our facilities is permitted to persons over 18 years of age, or those over 16 years of age when accompanied by a responsible adult. For security reasons, Children under 16 are not permitted to enter the massage room and water circuit area of the Spa.
• We love animals but we offer services oriented to the well-being of all people, therefore Pets are not allowed in the establishment.
• It must be maintained telephone and other electronic components silently while within our facilities.
• Any medical condition, pregnancy, or allergy should be reported to our reception staff and therapists.
• Saturday reservations They cannot be rescheduled for another Saturday..
• Services purchased with Promotional prices cannot be booked on Saturdays.

Gift of services and Gift Card Formats:

• VIRTUAL GIFT CARD (generated on the website): Each service offered through our website can be purchased as a Virtual Gift Card.
  • It can be delivered to the gift recipient's email address. If the recipient's email address is not filled out, the virtual gift card will be sent to the purchaser's email address. The email will only be sent to one email address, not both.
  • The email with the gift card contains a code that must be redeemed for the corresponding service.
  • The email with the Gift Card code will be received within 15 minutes. If for any reason you or the recipient do not receive the virtual gift card, please notify us by email by copying the following emails: [email protected] and [email protected]
  • This gift card is automatically generated after payment and will be sent to the email address you provided. If you don't find your gift card in your inbox, be sure to check your spam or junk folder..
    
• VIRTUAL GIFT CARD REQUEST: In case you want to give a gift for a purchase that you made for yourself, or a purchase that you mistakenly did not generate as a virtual gift card on our website, you must send the full name and email of the gift recipient.*This request must be made by email, copying it to the following email addresses: [email protected] and [email protected]
  • *We will not accept a reservation for someone other than the cardholder unless it is a gift card and we have the recipient's information.
• GIFT CERTIFICATE (Physical Card)If you prefer, you can visit the Spa reception and request a physical gift card. If you'd like to exchange a virtual gift card for a physical card, we'll write the code received on the card so it can be redeemed by the gift recipient.
• FIXED AMOUNT GIFT CARD: Fixed-amount gift cards ($30,000, $60,000, and $100,000) can be redeemed for any of our services and products.
  • These cards must be used for a single purchase; there cannot be any outstanding balance on the card.
  • If the service or product is worth more than the amount on the card, you must hand in the gift card and pay the difference to complete the purchase.

For reservation schedule changes:

Out of respect for our therapists, reception staff, and other clients waiting for availability for their sessions, we require the following:

• A maximum of two schedule changes are allowed., from the original reservation.
• Any schedule change and/or absence must be notified at least 24 hours in advance through our means of contact.
• If the reservation is on a Saturday and a change is requested, cannot be rescheduled for a Saturday.
• Failure to attend a session without prior notice, within the 24 hours mentioned in the previous point, will be considered as "Assistance" to the service. Therefore the appointment cannot be rescheduled.
• Once the purchase has been made, no refunds are issued for withdrawal.

Water circuits: Pool, Panoramic Circuit and VIP Terrace sectors

• The water circuit will be found Closed for maintenance every Monday.
• SPA services (Massages, Rituals, Facials and Slimming) include the use of the heated poolUse of the pool is shared with all our guests and is subject to availability.
• To use the heated pool included in the SPA experiences, guests must arrive one hour before booking the service with the therapist.
• The Panoramic Circuit (hot tub and sauna) and VIP Terrace (hot tub and lounge chairs) are paid services and are not included in the purchase of other SPA services*.

*Unless otherwise stated in an experience listing.

Purchase of services through this website

• You can buy our entire service menu at https://sparoysothers.cl/ and then make the reservation through our reception, either by phone, WhatsApp, email, or in person.
• If you purchase a 1-session service through the store, you can make the reservation on your own. Here. (In this scheduling section, you must enter the same RUT with which you made the purchase and the code of the service you purchased)
• Promotional priced services DO NOT apply on Saturdays.
• Before purchasing, please contact us to review availability options.
  • Traditional Spa (massages, facials, weight loss, rituals, water circuits): Landline: 32-2835900 // Whatsapp: +56 9 7618 2533 // email: [email protected].
  • Maressenza Night Spa: Landline: 32-2835900 // Whatsapp: +56 9 7618 2533 // email: [email protected].
• Once your purchase is complete, please coordinate your reservation for your service in person at the Spa, or by calling our landline: 32-2835900.
• The service, or gift card valid for the purchased service, is valid for 60 days from the date of purchase.

Self-booking SPA (day services): Purchase and book on your own

• Some of our services can be purchased and booked without stopping by our reception desk. Find them here. Here
• Using this scheduling method you will be able to access the days and times available for your service.
• Not all spa services can be booked through self-scheduling. Services requiring more than one session must be booked through our contact channels.

 Maressenza Night Spa:

• Reserva tu estadía en Maressenza Night Spa y conoce nuestras políticas de cancelación: Here
• All programs include check-in from 3:00 PM and check-out at 12:00 PM. This is the total duration; the client is responsible for adhering to the program schedule to ensure the spa experience is not disrupted.
• Maressenza programs include the complete water circuit, that is: heated pool, sauna and hot tub (jacuzzi)
• The services included in Maressenza, whether massages or other procedures performed by our therapists, must be performed within the schedule established in the program.
• The time for these services will be assigned by the Spa, within the program period and based on therapist availability. If for any reason the client cannot arrive by check-in time, they must contact the Spa to discuss alternatives to modify the included massage schedule.
• The time and schedule for use of the water circuit, which includes a heated pool, sauna, and hot tub (jacuzzi), must be coordinated with the Spa. All guests must take advantage of this benefit.